How to Fix “No Internet Access” Error on Windows 10, 8, or 7
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You sit down to get some work done on your computer, and that’s when you see it. The dreaded yellow triangle appears over the internet connection icon, annoyingly proclaiming that you have No Internet Access.

How do you fix this awful Windows error The 5 Most Common Windows Errors and How to Fix Them The 5 Most Common Windows Errors and How to Fix Them Don't let a Blue Screen of Death ruin your Windows experience. We've collected causes and solutions for the most common Windows errors so you can fix them when they pop up. Read More ? We’ll show you the steps you should follow to resolve this problem and get back online.

Steps to Fix “No Internet Access” Errors

Let’s quickly outline the steps first, then we’ll go into detail on each one:

  1. Confirm other devices can’t connect
  2. Reboot your PC
  3. Reboot your modem and router
  4. Run the Windows network troubleshooter
  5. Check your IP address settings
  6. Check your ISP’s status
  7. Try a few command prompt commands
  8. Disable security software
  9. Update your wireless drivers
  10. Reset your network

What Does This Error Mean?

Before we proceed, we should explain what exactly is happening on your network when you see this error. To do so, it’s necessary to explain some basics of home networking Everything You Need to Know About Home Networking Everything You Need to Know About Home Networking Setting up a home network is not as hard as you think it is. Read More .

When you use a wireless device like a laptop, it connects to your router. The router is a device that handles the connections between the devices in your home. Your router plugs into a modem, a device that bridges the traffic on your home network and the internet.

When you see the Connected, no internet access or similar errors Got a Windows 10 Wi-Fi Problem? Here's How to Fix It Got a Windows 10 Wi-Fi Problem? Here's How to Fix It Do you have issues with your Wi-Fi connection? It may be a Windows issue. We'll show you how to fix common Wi-Fi and network problems on Windows 10. Read More on your computer, it means that your computer is connected to the router correctly but can’t connect to the internet. Conversely, if you see Not connected, no internet or No internet connection messages, it means that your computer is not connected to a router at all.

This gives you some clues Windows Troubleshooting for Dummies Windows Troubleshooting for Dummies Windows takes a lot of crap for problems outside of its control. Learn about the biggest issues people incorrectly pin on Windows and how to actually troubleshoot them. Read More about what the issue is, as we’ll see below.

Step 1: Confirm Other Devices Can’t Connect

Before you do any troubleshooting, it’s important to determine whether it’s only your PC having an issue. Grab your phone or another computer that’s also on your Wi-Fi and see if it’s connected. On Android, you’ll see an X icon over the Wi-Fi symbol and notice you’re connected to your mobile network. iOS users can visit Settings > Wi-Fi and check for a No Internet Connection message.

fix no internet access even though connected to router

If your computer is the only device that won’t connect, it’s likely due to a misconfigured setting on just that device. But if you can’t get anything online, the problem lies with your network equipment and you can thus skip some of the PC-only steps below.

Before you proceed, if the problem affects all your devices, you should perform a quick test. Disconnect the Ethernet cable Everything You Need To Know About Ethernet Cables Everything You Need To Know About Ethernet Cables Read More that connects your modem to your router, and use it to connect your PC to the modem instead. If you can get online with this setup, the problem lies with your router. Should you proceed through the following troubleshooting and not fix your issue, your router is likely faulty.

Step 2: Reboot Your PC

This step isn’t necessary if your connection issues are affecting multiple devices.

As with many issues, rebooting your computer Why Does Rebooting Your Computer Fix So Many Issues? Why Does Rebooting Your Computer Fix So Many Issues? "Have you tried rebooting?" It's technical advice that gets thrown around a lot, but there's a reason: it works. Not just for PCs, but a wide range of devices. We explain why. Read More is the first troubleshooting step you should try. If you’re lucky, you might clear up some temporary glitch by restarting and be on your way. Try out a new way to reboot your PC 6 Tips for Rebooting Windows Like a Pro 6 Tips for Rebooting Windows Like a Pro Windows' strength is customization and it doesn't stop at shutting down. You can end your session or reboot your system in various ways, many offering more convenience and control than the Start menu. Read More if you want to make lemonade from these networking lemons.

Most of this advice assumes you’re using a wireless connection How to Fix Your Wireless Internet Connection in Windows How to Fix Your Wireless Internet Connection in Windows Are you struggling to get a strong and stable wireless Internet connection? It could be the hardware or Windows itself causing the problem. Here are some troubleshooting tips. Read More . However, if you connect to your router with an Ethernet cable, you should also try another cable at this time to confirm that yours isn’t faulty.

Step 3: Reboot Your Modem and Router

Since most network issues involve your modem and/or router, rebooting them next makes sense. You don’t restart them through an interface like you do with your computer, though. Simply pull the power plug The Power Cycle Mystery: Are Hard Reboots Dangerous? The Power Cycle Mystery: Are Hard Reboots Dangerous? We've all been there: a crashed or frozen system. The only solution? A hard reboot. But hard reboots don't have to be scary, and we're going to explain why. Read More from both devices and leave them unplugged for a minute or two.

Plug the modem in first, let it boot up, then plug in your router again. Wait a few minutes for them to get sorted out. While you’re doing this, confirm that your router and modem are working properly. If you don’t see any lights on one of the devices, you may have a bad piece of hardware.

If you still can’t get online after this, continue on — your issue is more complex than a basic reboot.

Note that you’re rebooting, not resetting your equipment. Resetting means putting the device back to its factory default settings — you don’t need to do that yet!

Step 4: Run the Windows Network Troubleshooter

This step isn’t necessary if your connection issues are affecting multiple devices.

If you’re only having an issue with your Windows PC, something is wrong with your computer’s network settings. While the built-in Windows troubleshooter 13 Troubleshooting Tools to Fix Windows 10 13 Troubleshooting Tools to Fix Windows 10 For every Windows issue, there's a tool you can use to fix it. Find your problem in this list and pick one of the 13 troubleshooting and repair tools for Windows 10. Read More usually doesn’t fix issues, it’s worth a try before you move on.

To access the network troubleshooter, visit Settings > Network & internet > Status. Select Network troubleshooter and follow the steps to see if Windows can rectify the problem. On Windows 7, you’ll find this same tool at Start > Control Panel > Troubleshooting > Network and internet > Network Connections.

fix no internet access even though connected to router

Step 5: Check Your IP Address Settings

This step isn’t necessary if your connection issues are affecting multiple devices.

Next, it’s worth checking to make sure your computer has a valid IP address IP and MAC Address: What Are They Good For? IP and MAC Address: What Are They Good For? The internet isn't so different from the regular postal service. Instead of a home address, we have IP addresses. Instead of names, we have MAC addresses. Together, they get the data to your door. Here's... Read More . In most home networks under normal circumstances, the router hands out an address to devices when they connect. If your computer’s IP settings aren’t correct, it can cause the problem you’re having.

On Windows 10, right-click on the network icon in your System Tray and choose Open Network & internet settings. Click the Change adapter options entry and then double-click the connection you’re using.

fix no internet access even though connected to router

On Windows 7, right-click the network icon and choose Open Network and Sharing Center. Click the name of your network next to Connections.

fix no internet access even though connected to router

From here, click the Properties button. Find Internet Protocol Version 4 in the list and double-click that. Here, make sure you have Obtain an IP address automatically and Obtain DNS server address automatically both selected. Setting an IP address manually is for advanced users; chances are if you have something entered here, it’s invalid.

fix no internet access even though connected to router

Click OK and then try to get online again.

Step 6: Check Your ISP’s Status

At this point, if you can’t get any devices online, it’s worth checking if your internet service provider (ISP) is having an issue. Though this is rare, it could be why you can’t get online.

Use your phone’s data connection to see if Comcast, Verizon, or whoever provides service in your area has reported outages. DownDetector is a great site for this. A quick Google or Twitter search can reveal whether others are having a problem, too.

fix no internet access even though connected to router

Step 7: Try a Few Command Prompt Commands

This step isn’t necessary if your connection issues are affecting multiple devices.

Windows features several networking commands in the Command Prompt 8 CMD Commands to Manage (Wireless) Networks in Windows 8 CMD Commands to Manage (Wireless) Networks in Windows If you want full and absolute control over your network, then you'll have to start using Command Prompt. Here are the most useful commands for managing and troubleshooting your home network. Read More . You should attempt a few of them to see if they clear up your issue. Type cmd into the Start Menu, then right-click on it and choose Run as administrator to open an elevated Command Prompt window.

To reset some of the files Windows keep to access the internet, use these two commands:

netsh winsock reset
netsh int ip reset

If that doesn’t work, try releasing your computer’s IP address and obtaining a fresh one with these two commands one at a time:

ipconfig /release
ipconfig /renew

Finally, refresh your computer’s DNS settings with this command:

ipconfig /flushdns

It doesn’t hurt to reboot your PC again at this point. If you still can’t get online, there are a few more steps to try.

Step 8: Disable Security Software

This step isn’t necessary if your connection issues are affecting multiple devices.

Another uncommon, but plausible, scenario is that you have some security software on your PC preventing access to the internet. In 2017, Avast’s free antivirus prevented many of its users from getting online due to a glitch. Those who manually installed the latest update found that their problems disappeared.

Disable any third-party antivirus apps you may have installed and see if your connection comes back. While we’re on the topic of security, it’s worth running a scan for malware. A malicious program could have knocked out your internet connection.

Step 9: Update Your Wireless Drivers

This step isn’t necessary if your connection issues are affecting multiple devices.

Normally, you don’t need to update your computer drivers, as doing so often causes more problems than it’s worth. But since you’re still having an issue, you should check for driver updates.

If you have a manufacturer update app, like HP Support Assistant or Lenovo System Update, installed on your PC, open that up and check for wireless driver updates. Otherwise, follow our guide to updating your Windows drivers How to Find & Replace Outdated Windows Drivers How to Find & Replace Outdated Windows Drivers Your drivers might be outdated and need updating, but how are you to know? Here's what you need to know and how to go about it. Read More .

Step 10: Reset Your Network

If you’ve proceeded through all these steps and still can’t get online, there’s not much you can do other than reset your network settings.

If your Windows 10 PC is the only device you can’t connect with, you can reset your network by visiting Settings > Network & internet > Status. Click the Network reset text at the bottom of the screen, then Reset now. This will completely remove all network adapters and set all your network settings back to the defaults. You’ll have to set everything up again, but it might be the fix you need.

fix no internet access even though connected to router

There’s no equivalent of this in Windows 7, unfortunately. You can simulate part of this reset, however. Right-click on the network icon in your System Tray, choose Open Network and Sharing Center, and click Change adapter settings. Right-click the adapter you’re using, and choose Disable. Reboot and re-enable it to see if that fixed anything.

fix no internet access even though connected to router

When you can’t get online with any devices, your best bet is resetting your router (and modem, if needed). Look for a small pinhole on the back or bottom of your router and hold it in for several seconds to reset it to factory defaults. If there’s no reset button, you’ll need to log in to your router How to Configure Your Router to Make Your Home Network Really Secure How to Configure Your Router to Make Your Home Network Really Secure Default router settings put your network at risk, allowing freeloading strangers to squeeze nadwidth and potentially commit crimes. Use our summary to configure your standard router settings to prevent unauthorized access to your network. Read More and run the factory reset from there.

With everything reset, you can run through the initial setup with factory defaults. If it still won’t work after that, you likely have faulty equipment.

Network Issues Resolved

Hopefully, you don’t have to factory reset anything to fix your connection issue. One of the earlier steps should take care of it, but there’s no perfect formula for network issues. If you follow all the steps, you’ve confirmed that your devices are set up correctly and you don’t have anything blocking the connection.

You can also run through the steps for diagnosing general network issues 7 Simple Steps to Diagnose a Network Problem 7 Simple Steps to Diagnose a Network Problem Network issues are frustrating, especially when the problem lies with your ISP. Next time you can't get online, here's the process you should follow on your end to diagnose the network problem. Read More , but it might be worth contacting a network-savvy friend for further help. They’ll know the best tools to use for diagnosing your issue 7 Best Tools to Troubleshoot Network Issues 7 Best Tools to Troubleshoot Network Issues Do you have a networking issue? Or just want to know more about your home network? These seven tools can help you analyze and troubleshoot your network. Read More .

Which step fixed your connection error? Do you see this annoying error often? Tell us down in the comments!

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  1. Orlandus
    January 31, 2018 at 1:00 am

    What kind of idiotic excuse for an operating system requires a reboot just to change its networking configuration?

    • Ben Stegner
      January 31, 2018 at 2:50 am

      So when I write a troubleshooting guide like this, I try to make it as generally applicable as possible because I have no idea what configuration a reader is using. Their problem could have an extremely simple or really complex fix.

      Thus, sometimes I mention steps that might not apply to everyone (like rebooting after changing network config options) just in case they help someone. I've had times where I made changes that didn't work, then they suddenly did when I reboot. I try to anticipate as many situations I can in a guide like this.

  2. Orlandus
    January 31, 2018 at 12:59 am

    What kind of idiotic excuse for an operating system requires a reboot just to restart networking?